At Ascent, our approach with clients is very simple: listen to them. Many companies will focus on pushing their products or services before understanding what problems they are solving. We take the reverse approach — understanding the ultimate goal(s) and work our way backwards.
First step is understanding the WHY behind the request for services. In other words, what are the business objectives and status quo:
By using new tools, we can impact the process, mitigate or eliminate the business challenges and ultimately achieve the business outcomes.
technology, personnel, and plan to collect the data.
Second step is understanding the HOW we can best achieve the business outcomes: